on 13-07-2012 22:58
Solved! Go to Solution.
on 13-07-2012 23:21
I would get them on the phone and stay on until you can see your account.
on 13-07-2012 23:29
They will do that and talk you throught it whilst you are on the phone.
As perksie says, insist you stay on the phone until you have access as callbacks don't seem to happen.