Online Chat

[Anonymous]

Us this down at the moment????

[Anonymous]

They maybe busy but it isn't down, for me at least as its showing as busy

is there anything we can help with as long as it's not account related

[Anonymous]

Its rubbish!! They have messed my bill up due the their 'computer glich' they didn't collect my direct debit. they have sent a text saying amount is overdue and they are barring my service.....which they have done and that amount is different to what is on my bill!!!!

[Cleoriff]

Hi @Anonymous If you have an account issue such as yours then it's best to speak to customer services not live chat. You may have to use a landline if your phone is barred.(or borrow a mobile)

http://www.o2.co.uk/contactus

[MI5 · Accepted solution]

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@Anonymous wrote:

Its rubbish!! They have messed my bill up due the their 'computer glich' they didn't collect my direct debit. they have sent a text saying amount is overdue and they are barring my service.....which they have done and that amount is different to what is on my bill!!!!

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Forget live chat and call cs.

Landline number on link http://www.o2.co.uk/contactus

[Anonymous]

online chat won't load? - new sim replacement isn't registering

[MI5]

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@Anonymous wrote:

online chat won't load? - new sim replacement isn't registering

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Done a sim swap ?

http://swapmysim.o2.co.uk/

[Anonymous]

Online chat is definitely down, been trying for a couple of hours.

[Anonymous]

Just read that I need to contact O2 to register it  - but there's no number to call from another mobile and online services is down. 

I think it said not to do the swap sim, as just a replacement from the lost one

[MI5]

Landline numbers on link http://www.o2.co.uk/contactus