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Level 1: Joiner
Stevea
Posts: 3
Registered: ‎08-09-2013
Accepted Solution

O2 want to close my email account, fine I'll cancel my phone contract and move provider

I do not want the mother of changing my email address on my bank accounts and the countless other amenities that I use on line. I cannot find an email address to contact customer services so i'll see if they monitor this service board. The simple fact is when I first took out my contract I got the use of a free email account, that is why I joined and why I have not changed provider. If O2 close my email account I will see that as a breach of contract and move to another phone provider and won't be paying any fees.
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perksie
Posts: 24,746
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: O2 want to close my email account, fine I'll cancel my phone contract and move provider

[ Edited ]

Bad idea stopping your direct debit as a free email address was never a part of your contract.

 

O2 will simply place a marker on your credit record and pass any debt to a collection agency.

 

You can use this if you want to:

 

https://www.o2.co.uk/apps/help/help

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.4
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Level 1: Joiner
Stevea
Posts: 3
Registered: ‎08-09-2013

Re: O2 want to close my email account, fine I'll cancel my phone contract and move provider

Thanks for your help, I won't just be cancelling my dd straight away, there will be some discussion first, will try your suggestion.
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Level 43: Bright Spark
Bambino
Posts: 3,544
Registered: ‎31-03-2010

Re: O2 want to close my email account, fine I'll cancel my phone contract and move provider

O2 do not monitor this, apart from the moderators. This is a customer to customer forum.

 

I would take the advice that perksie has given you. Changing your email address is not that difficult. It happens all the time. It's just an inconvenience.

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Level 1: Joiner
Andy_R
Posts: 2
Registered: ‎08-09-2013

Re: O2 want to close my email account, fine I'll cancel my phone contract and move provider

I don't think you read properly or understood stevea's post. Changing your email address maybe easy but updating all the places that you've registered it with can take ages! I know because I spent ages changing mine TO o2 because I changed isp. Now I 've got to do it all again. Yes, for some its "just an inconvenience" for others its more than that
I might be stating the obvious but don't forget to change it on your o2 account as well or where are they going to send their emails to.
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perksie
Posts: 24,746
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: O2 want to close my email account, fine I'll cancel my phone contract and move provider

[ Edited ]

Well they thanked us for the help so we must have said something right.

 

You can change the address on your account here:

 

https://accounts.o2.co.uk/

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.4
Please use plain text.