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Level 1: Joiner
Posts: 1
Registered: ‎16-11-2009

O2 handset returns address!

Hello all. I changed my mind about an online ordered handset & so returned it within the specified time-frame, with the despatch note etc, after speaking to O2 customer services first. The prepaid returns label within the box did not state a returns address...what it did have was "Royal Mail returns contract number 208564PR" & was the only postage paid label within the box. Three weeks later & O2 still haven't recieved the handset & have no idea what i'm talking about when i give them the returns details ie the contract number on the label. The Certificate of posting from the post office gives the contract number as the name/address & was completed by the counter assistant. As i wasn't informed this was a problem, or invalid i presumed it must be a common occurence. Has anyone come across this scenario before & does anyone know where my returned parcel is likely to be? Royal Mail & 02 have been really unhelpful. Please advise. Thank you. X
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Posts: 24,748
Topics: 229
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Registered: ‎29-07-2008

O2 handset returns address!

You can write here:

O2 Complaints Review Service
PO Box 1116
LS11 5DS

Hope you get it sorted out, 3 weeks seems a long time.

I have one of these labels and would have assumed like you, that's all you need.
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Level 15: Gaining a Reputation
Posts: 3,190
Registered: ‎12-01-2009

O2 handset returns address!

I've used the Royal Mail returns service with a different company and it was formatted like that. I can believe that the people in the call centre wouldn't knpw what the address label looked like, I doubt they ever see them.

If the handset hasn't arrived then you should claim from the Post Office for the missing handset.
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