on 16-11-2009 15:00
on 16-11-2009 18:57
O2 Complaints Review Service
PO Box 1116
Hope you get it sorted out, 3 weeks seems a long time.
I have one of these labels and would have assumed like you, that's all you need.
Sky Unlimited Broadband - Legacy O2 Simplicity 20 - Nexus 4 Android 5.1.1
on 17-11-2009 15:01
If the handset hasn't arrived then you should claim from the Post Office for the missing handset.