O2 complaint service

[Charlieboyoo]

Hi everyone,need a bit of advice.I made a complaint through the online complaintreviewserve@o2.com on the 6/6/15 and I received a reply saying i will receive an anwer within 7 to 10 working days.I havent received or heard anything since.When i phone up o2 they keep making excuses they are very busy and i will receive a reply soon.Its nearly been a month now.What am i supposed to do now?

[Anonymous]

Hi there @Charlieboyoo

 Sorry to say this, but it needs to be sent again...something happened to it.

 I just had a word with one of them and they are taking about a week, no more than that....

 Hope this helps

[Charlieboyoo]

Well i actually done that on the 17/6/15 and never got word back

[Anonymous]

That's really strange...once ok....twice???? something is wrong....have you checked your junk/spam folder?

[MI5]

Google for the CEO's email and send a complaint to his office.

[Charlieboyoo]

Yeah,i checked.Nothing there.When i actually contacted o2 customer services i was told that they where extremely busy and they would take a bit longer.My account had been messed up completely and I only got it resolved recently

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[Anonymous]

@Charlieboyoo can you check your PM?

[jonsie]

CEO email now. Don't bother trying to resolve with customer service. You have done everything correctly. Check your PMs 

[Charlieboyoo]

Checked my pm,was away from the computer.Thankfully they are going to check up on it.Thanks for all the help and advice

[Cleoriff]

Can I ask, out of interest, who was the PM from? Did it come into your PM box on the forum or via MyO2? @Charlieboyoo