O2 Travel Changes 7/4

[Anonymous]

Hi All,

I have been usng the free O2 Travel bolt on since 2016 as I travel to European countries quite often. I use it primarily to browse for when wifi is unattainable. I browse and I get charged £1.99 for the day. In terms of of making phone calls and text messages. If I text a UK number whilst in a European country I get charged 4p. So the overall current setup is:

"While travelling in Europe just pay a 50p connection charge to make and receive calls between European countries then talk for free for up to 60 mins. You'll pay just £1.99 for the days you use data in Europe & there’s no upper limit, but traffic management steps apply. £40 monthly spending limit for data outside Europe."

An email has been sent out from O2 stating changes to how O2 travel works. It now states that:

"From 7 th April 2016, we’ll be adding calls and texts sent back to the UK and within O2 Travel destinations, to the data you already get with our O2 Travel Bolt On. This will give you data, up to 120 minutes and 120 standard texts, per daily charge within selected destinations in Europe. With O2 Travel you’ll only be charged for the days that you use it."

My udnerstanding is that from 7/4 if I am in a European country and I text a UK number, rather than being charged 4p like I used to be, I will be charged £1.99.  Is this correct? I appreciate they are saying you can send up to 120 messages and still get charged £1.99 but I never send 120 messages. I usually send just a couple. By this logic, the £1.99  charged that was activated only when you used data, will now also be activated by sending a text message. If I send one text per day for 3 days I will end up paying £5.99? 

Can someone please verify tell me if I have misunderstood the change?

Thank you.

PS: I am not asking to be told about the different options to circumvent sending a text.. I just want to know that I have understood the changes correctly.

[jonsie]

Personally I never travel inside Europe these days. If they extended the £1.99 worldwide then I would be well pleased.

[Anonymous]

Opt out it is then.

When I called to speak to an adviser, she wouldn't give me a yes or no answer. 

If you are going to make those kind of changes then at least be straight foward about it when customers ask for verification.

Thanks all

[MI5]

I've read the terms a few times to understand it and I believe the call connection charge has been dropped and you can also call other O2 travel destinations at no extra charge, so I believe that means that I can call a French number when in France, for example, out of my 120 mins per day - that's a great deal if I'm reading it correctly.

[Martin-O2]

Hey guys, 

@Anonymous I'll try and get clarification on this for you. I'll give you a @ mention when I have more info. 

[viridis]

And text and use the data too, so in your case you're just saving money all the way mi5

[jonsie]

There are going to be many angry customer service calls when people return from holiday and who don't use data but send the odd text.

[Anonymous]

Yes that is the case.

Don't get me wrong, there are perks in the changes they are going to implement. 

However, it doesn't work for someone like myself who has always used the bolt on for data charge. 

It is very irksome to know that if I do not use data abroad, or even make a phone call, but choose to send one text in a day, I will get charged £1.99.

[MI5]

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@viridis wrote:
And text and use the data too, so in your case you're just saving money all the way mi5

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For me yes, I'm laughing, but low users will suffer unfortunately.

[Anonymous]

Precisely Jonsie.

[Anonymous]

What about using TUGO over wifi-I hope it won't trigger the charge.