O2 Travel Changes 7/4

[Anonymous]

Hi All,

I have been usng the free O2 Travel bolt on since 2016 as I travel to European countries quite often. I use it primarily to browse for when wifi is unattainable. I browse and I get charged £1.99 for the day. In terms of of making phone calls and text messages. If I text a UK number whilst in a European country I get charged 4p. So the overall current setup is:

"While travelling in Europe just pay a 50p connection charge to make and receive calls between European countries then talk for free for up to 60 mins. You'll pay just £1.99 for the days you use data in Europe & there’s no upper limit, but traffic management steps apply. £40 monthly spending limit for data outside Europe."

An email has been sent out from O2 stating changes to how O2 travel works. It now states that:

"From 7 th April 2016, we’ll be adding calls and texts sent back to the UK and within O2 Travel destinations, to the data you already get with our O2 Travel Bolt On. This will give you data, up to 120 minutes and 120 standard texts, per daily charge within selected destinations in Europe. With O2 Travel you’ll only be charged for the days that you use it."

My udnerstanding is that from 7/4 if I am in a European country and I text a UK number, rather than being charged 4p like I used to be, I will be charged £1.99.  Is this correct? I appreciate they are saying you can send up to 120 messages and still get charged £1.99 but I never send 120 messages. I usually send just a couple. By this logic, the £1.99  charged that was activated only when you used data, will now also be activated by sending a text message. If I send one text per day for 3 days I will end up paying £5.99? 

Can someone please verify tell me if I have misunderstood the change?

Thank you.

PS: I am not asking to be told about the different options to circumvent sending a text.. I just want to know that I have understood the changes correctly.

[MI5]

How long are the text messages you are sending?
One text is 160 characters, so if it's over 160 you will be charged for two and if over 320 you will be charged for three.

[Anonymous]

Hi Martin

I am in France and have opted out of the Travel bundle as I am assuming that the new EU roaming charges are in effect. I am receiving O2 text messages saying that I am being charged 4.3p/MB up to a maximum of £43 (I will get a warning at £13), surely this is more than the domestic price + up to €0.05 that is required by the new EU regulations?

Sorry if I have missed the answer in a previous post, but there are 57 pages

Robert

[MI5]

The new charges are in effect and you should not be getting charged the old rates anymore.
Check in your MyO2 what your recent charges are and call CS if they are wrong http://www.o2.co.uk/contactus

[Cleoriff]

I am in Spain and had actually opted out of O2 Travel. Due to circumstances at home I decided to opt back in.

I have now decided I would rather know I am going to be charged £28  at the most for one week abroad.

Having just checked MyO2, as I have been in Spain for 12 days currently...my charges are far less than that...I have access to WiFi for internet and use Tu for calls and texts.

[MI5]

Yes, indeed. My week in France only cost me £4.00 as I didn't invoke the travel charges everyday.
Obviously it only kicks in if you use any actual radio functions.

[Cleoriff]

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@MI5 wrote:
Yes, indeed. My week in France only cost me £4.00 as I didn't invoke the travel charges everyday.
Obviously it only kicks in if you use any actual radio functions.

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Only one problem for me @MI5. Tu is great but when I call on it the sound is so low I cant hear them very well. They can hear me fine. It is very dependent on time of day however.....(and a hell of a lot of WiFi is being used in my apartment at the moment. A real learning curve

[MI5]

Yes, it is very wifi fussy.

[Anonymous]

Now the question is: will it all revert to exorbitant charges after Brexit?

[MI5]

Of course it will !

[Cleoriff]

Dreading it....Particularly after all roaming charges are due to be abolished next year...