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O2 Travel Changes 7/4

Anonymous
Not applicable

Hi All,

 

I have been usng the free O2 Travel bolt on since 2016 as I travel to European countries quite often. I use it primarily to browse for when wifi is unattainable. I browse and I get charged £1.99 for the day. In terms of of making phone calls and text messages. If I text a UK number whilst in a European country I get charged 4p. So the overall current setup is:

 

"While travelling in Europe just pay a 50p connection charge to make and receive calls between European countries then talk for free for up to 60 mins. You'll pay just £1.99 for the days you use data in Europe & there’s no upper limit, but traffic management steps apply. £40 monthly spending limit for data outside Europe."

 

An email has been sent out from O2 stating changes to how O2 travel works. It now states that:

 

"From 7 th April 2016, we’ll be adding calls and texts sent back to the UK and within O2 Travel destinations, to the data you already get with our O2 Travel Bolt On. This will give you data, up to 120 minutes and 120 standard texts, per daily charge within selected destinations in Europe. With O2 Travel you’ll only be charged for the days that you use it."

 

My udnerstanding is that from 7/4 if I am in a European country and I text a UK number, rather than being charged 4p like I used to be, I will be charged £1.99.  Is this correct? I appreciate they are saying you can send up to 120 messages and still get charged £1.99 but I never send 120 messages. I usually send just a couple. By this logic, the £1.99  charged that was activated only when you used data, will now also be activated by sending a text message. If I send one text per day for 3 days I will end up paying £5.99? 

 

Can someone please verify tell me if I have misunderstood the change?

 

Thank you.

 

PS: I am not asking to be told about the different options to circumvent sending a text.. I just want to know that I have understood the changes correctly. slight_smile

 

 

 

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MI5
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It would make sense to me if you did for now at least.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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With so much going on behind the scenes it might be the wise thing to do.

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Cleoriff
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Yes...had time to think about it today and going to opt back in...pro-tem anyway...

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Anonymous
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Contacted o2 today and, yes, I've been charged £1.99 for sending one text. Also been charged when haven't sent messages, made calls or browsed the web. Apparently it's because my phone updated apps in the background. Will be turning data roaming off unless I need to make long phone calls etc. Think this is a step backwards for o2. Beware.
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jonsie
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blissgirl
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Decided to stay in as I have credit to use up anyway slight_smile
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jonsie
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Cleoriff
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Due to various circumstances I decided to opt back in to O2 Travel today before I go to Spain on the 9th June

I bet those 'clicking the switch' think I have gone mad. Oh wait....I have! ConfusedLOL

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jonsie
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I'm still opted in even though the nearest I'll ever get to Europe is 35,000 feet above it wink

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Anonymous
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@Martin-O2 wrote:

@MI5 wrote:

Question has already been raised and I believe @Martin-O2 or @Toby is looking at it for us http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-Travel-Changes-7-4/m-p/968807#M112491 ?


Thanks for the mention @MI5

 

We are waiting for an update on this query, apologies for the delay. Anyone who is waiting on this information please keep an eye on this thread and I will post an update as soon as I have news. 


Do you have an update on this yet? I just had a chat with an advisor who confirmed the 4.3p/MB charge but couldn't explain the wording around the £43/255MB cap. It appears on various pages with regards to the charges, so just want to know what the exact situation is.

 

Thanks

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