No voice or data in Chester - Cancellation help.

[Anonymous]

How do i cancel contract without penalty? Get no service at home, surrounding villages and city centre. No voice and no data. Been like this since July 2015. I live on Chester.

Guardian reported on O2 Chester signal outrage a few months ago:

http://www.theguardian.com/money/2015/aug/25/o2-signal-failure-chester

Tried numerous times with customer services but they are adamant coverage checker says all is fine. It's not.

Am I stuck with this shambolic non-service for the remaining 18 months or can I cancel without penalty?

I'd pay the device settlement, unlock the phone and get a pac code.

Advice/help would be much appreciated.

[Cleoriff]

@Anonymous....You need to start an official complaint if you wish to.....

http://www.o2.co.uk/how-to-complain

Otherwise if you don't follow this route... then you would have to pay off your contract....as you say..

[MI5 · Accepted solution]

Do as you say.
Pay the device and you can cancel the airtime for free and PAC out to another network.

[Bambino]

Ask for your PAC and pay off your device. You can then cancel the airtime without penalty. It's the only way. Get Pay & Go sims from the other providers to find out which one gives you the best signal in your area before you commit to a contract with anyone else.

[Anonymous]

You cant leave penalty free. You have reported it. O2 will fix it but will not give you a timescale. You can pay off your device plan  though as others have said

[jonsie]

Pay off the device and you are free to do as you wish. Get some free P&G cards to try different networks.

[Anonymous]

Thinking of going with BT Mobile (EE) as already BT infinity customer. SIM only deal 3GB data, 500mins, unlimited texts for £10 a month.

[MI5]

Have you checked EE gives you a good signal?

[Anonymous]

Yes, used to be with them.

[MI5]

Then do it.
You'll own the phone, get it unlocked now whilst in contract (it's free) and then stick you BT sim in it - job done