No signal in my village

[Anonymous]

I have lived in my village (Hawkinge in Kent) for 7 years and I have NEVER been able to get a signal. According to the coverage checker everything is hunky dory. Well I can assure you it's not! Can someone be sent to check the coverage and at least update the the coverage checker as it's a load of cobblers!!!

[Anonymous · Accepted solution]

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

Use the MYNETWORK app to report the masts.

Get as many people as you can on O2 in your area to do the same.

We are all customers here like you.

[Anonymous]

Hi we are all customers here like you you would need to speak to O2 to ask them that or you can download the my network app and report the mast yourself

[MI5]

You'll need to request this through the network support team. Call 202 to request it.

[Bambino]

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@Anonymous wrote:

I have lived in my village (Hawkinge in Kent) for 7 years and I have NEVER been able to get a signal. According to the coverage checker everything is hunky dory. Well I can assure you it's not! Can someone be sent to check the coverage and at least update the the coverage checker as it's a load of cobblers!!!

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Why have you stayed on the same network for 7 years if you've had no signal for all that time? Find out which network supplies your village with a good signal and switch to that one. Or if you are insistent on staying with O2 and you are a Pay Monthly contract customer, download the TuGo app to enable you to use your phone at home.

[Anonymous]

As far as I know we don't have a local mast. I've sent a report though.

[Anonymous]

No network works properly here.

[Anonymous]

Hope you get a good result.

Let us know please.

[Anonymous]

Good you can also ring O2 as well if you want to just to advise them they may put a note on your account and when and if it's sorted they might make a gesture of goodwill payment it's not a certainty but you never know

[Bambino]

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@Anonymous wrote:

No network works properly here.

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Then what's your complaint? Try TuGo and see if that helps.