No loyalty to customers

[Anonymous]

Just called to cancel my account and no effort was made to keep me as a customer no thank you for 6 years with O2 absolutely no loyalty whatsoever ever well I might just be one customer but if you treat all your customers like this then it's no wonder your broadband service ended up with Sky

[Anonymous]

Done via Live Chat. ................. Fingers crossed

[Cleoriff]

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@Anonymous wrote:
I spoke to the live chat guys and they gave me an iPhone 6 on the same tarrif im on now so I'm not paying any more than I have done no upfront cost either which is what I wanted it took about 5 mins and they were more helpful than the retention a agent.

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Well done. I hope it works out for you...:smileywink:

[jonsie]

Hope all goes well and the phone is in stock

[Anonymous]

I took a screen shot of the offer 🙂 so I have the evidence to back it up 🙂

[Cleoriff]

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@Anonymous wrote:
I took a screen shot of the offer 🙂 so I have the evidence to back it up 🙂

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Good thinking. It's just we hear so many horror stories about live chat it is often hard to believe that occasionally they will get something right.... Having said that...here's hoping