on 16-08-2013 04:01
I have activated my new SIM (over 24 hours ago) and while the phone shows O2-UK, I cannot send or recieve calls or text messages on it, and it does not do anything involving data. I have tried restoring the phone to no avail.
I had my phone stolen last week, I recieved the replacement through the insurance company on Friday and the new SIM on Wednesday, could it be that when I called to activate the new SIM, they overlooked the bar on the account and so it wont let the new SIM work?
Any help would be appreciated.
Solved! Go to Solution.
on 16-08-2013 06:41
Sometimes it takes a little longer than 24 hours to fully activate and turning the phone off and on throughout this period typically helps to reset the services.
However it is possible the bar on the sim has not been fully lifted, and would suggest you phone 02 Customer Services just to ensure they have done this.
From your O2 mobile 202 Free
From a landline 0844 809 0202 5p / min
From your O2 mobile 4445 25p per call
From a landline 0844 809 0222 5p / min
Live Chat Services are fine for Low Level General Enquiries, not connected to Account Enquiries.
on 16-08-2013 07:45
It's almost certain that that they have not removed the bar on the simcard. If you can't dial out on the phone webchat SHOULD be able to resolve this for you.
on 16-08-2013 23:18
Any other ideas?
on 17-08-2013 12:30
on 17-08-2013 14:05
The web chat person had screwed it up and bars were still in place, everything was working within seconds of phoning them. Lesson learned, never rely on the webchat to do anything!
That's why we always advise calling rather than use webchat. Glad you have finally sorted it
on 04-07-2015 20:38
Hi- I had a new sim apparently activated today but it still isn't working. That was at 11am. Why is it taking so long? I was on the phone trying to get through for 29 minutes- can't bare the thought of going through all that again. Argh!!!