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New 4G Sim

Anonymous
Not applicable

Hi,

 

How can I go about requesting a 4G sim and will this affect my current contract?

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MI5
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Sorry, contact link here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Bambino
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You can request a new sim online or call into an O2 shop. Do you have a 4G ready phone?

I DO NOT WORK FOR O2



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MI5
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Anyone can switch to a 4G sim regardless of receiving or using 4G. Data will still work on 3G the same as now.
Help thread here may be of interest to you http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Sim-Swap-Nano-Micro-Mini-Sim/m-p/292218#U...
and here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/What-is-2G-3G-and-4G-Updated-5th-April-2014/m-p/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 11
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Anonymous
Not applicable

I am looking at getting a 4G phone, I am still using my 3G one. I wasn't sure where this could be requested online and how it will affect my current contract.

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MI5
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It will have no effect at all on current contract.
Order a sim from live chat (make sure you get the correct one for contract or PAYG) then when you receive the sim, do a sim swap here http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
Level 94: Supreme
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Registered:
Sorry, contact link here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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MI5
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Cheers jonsie slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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hm. i ordered a 4g sim via the online chat before Christmas.

oddly, it has yet to arrive.

mind you, I'm also still waiting for the Chat Transcipt to turn up too.

 

ah well, only 3 months before I can migrate to another provider slight_smile

 

John

 

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MI5
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@Anonymous wrote:

hm. i ordered a 4g sim via the online chat before Christmas.

oddly, it has yet to arrive.

mind you, I'm also still waiting for the Chat Transcipt to turn up too.

 

ah well, only 3 months before I can migrate to another provider slight_smile

 

John

 


You might be better off calling CS on the phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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