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Level 1: Joiner
jojo72
Posts: 4
Registered: ‎16-05-2013
Accepted Solution

NHS discount

Hi, i'm a very new customer to o2 (monday to be precise) and when i signed up instore i was told i could get a discount as i work for the NHS. i was told i just needed to text open to 2020 and take it from there. I have had nothing but problems :-(. Finally got an open code and texted as requested but 24 hours later i got a reply saying that the code was no longer valid?! I have been trying to get in touch via live chat but with no luck whatsoever - in fact it keeps telling my that my phone isn't a touch screen. Does anyone out there know what i can do? The discount deal expires on 17th according to the store and i don't want to miss out

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damien1
Posts: 6,875
Topics: 88
Blog Posts: 0
Registered: ‎13-04-2012

Re: NHS discount

[ Edited ]

Call customer services 

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Level 1: Joiner
jojo72
Posts: 4
Registered: ‎16-05-2013

Re: NHS discount

yeah, i called customer services yesterday after they failed to give me a promised call back. They guy said he'd call me back tonight but nada :-(
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jonsie
Posts: 24,150
Topics: 190
Solutions: 1,957
Registered: ‎04-01-2009
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damien1
Posts: 6,875
Topics: 88
Blog Posts: 0
Registered: ‎13-04-2012

Re: NHS discount


jojo72 wrote:
yeah, i called customer services yesterday after they failed to give me a promised call back. They guy said he'd call me back tonight but nada :-(

I really hate it when they promise to do that then don't bother

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Level 1: Joiner
jojo72
Posts: 4
Registered: ‎16-05-2013

Re: NHS discount

That just says theres a discount off of refresh??
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Level 1: Joiner
jojo72
Posts: 4
Registered: ‎16-05-2013

Re: NHS discount

especially as a new customer, kind of putting me off tbh. got jerked around enough with Orange. would rather the store didn't mention a discount if i can't actually get one
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Level 9: Fired up
brimc1968
Posts: 45
Registered: ‎12-04-2013

Re: NHS discount

jojo, best way of doing this, is to give customer services a call, and explain that you were promised a call back and didnt receive one, and that you want your question / issue resolving. If they try using the "old chestnut" of promising a call back again, just ask for your call to be escalated to a manager; something should be done then. If all this fails, just drop a letter to the complaints dept. You will find the address on the O2 website listed under complaints. You could always call into the shop, and get them to give O2 a call for you, as it is them who told you, that you could have the discount anyway. Just dont let anyone fob you off. The above might sound harsh against O2, but if people dont demand their issues resolving, then there will be a minority of call centre advisors, who will not help. You never know, on your next call, all could be hunky dory. Good luck. Bri

Used to be a Technical Superhero before my mind went blank lol
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Rycal
Posts: 405
Topics: 11
Kudos: 52
Solutions: 46
Registered: ‎12-08-2012

Re: NHS discount

O2 open has changed I'm afraid, the offer now is a discounted refresh tariff.
I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.

Nokia Lumia 1020 | Blackberry Z10 | Blackberry 9900 | Samsung Galaxy Note II
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Level 1: Joiner
Andreafulton77
Posts: 1
Registered: ‎28-10-2013

Re: NHS discount

I know am late in seeing this. But am seeing this after three years of being told not allowed Nhs discount. Have since make formal complaint now as being miso sold product and being told out right lies from in store to online......
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