@Anonymous wrote:
Depending on the phone you have you may be able to record the call so you can prove you did cancel it although I've done it over the phone before and had no problems
I'm sure most of the time cancelling over the phone is absolutely fine too. But you do get the odd bad egg and that's true in almost any service industry especially when the retentions departments tend to be incentivised to stop cancellations.
I once signed up to Scottish Power as it was showing to be cheaper online, when I received the contract information in the post it turned out to be more expensive so I rang to cancel in the cooling off period and was told that was fine and the switch would be cancelled. I was still switched.
More recently, I've had a letter that I hand delivered to the letterbox of my bank's local branch dissappear in what I can only assume was a freak wormhole that opened up in the letterbox.
For the cost of a £2 stamp (or just under at the moment) a recorded delivery letter would have prevented both of these.
