Media card

[Anonymous]

I had software problems with my Blackberry Z10, while been sent off for repairs, I was using an ol Blackberry phone, after it came back from repair and inserted my media card it was showing this message "Your media card are encrypted on another device. To use the media card in thios device, go to your Storage & Access setting & format the media card"  When I tried to do this, it was saying I could loss all the data.  please can anyone tell me how to restore my media card back to my current phone Z10?

Many thanks

Femi

[viridis]

Not sure to be honest, but I have this funny feeling you gonna really regret not unencrypting it before sending it off.

[jonsie]

What happens if you put it into card reader and connect it to your PC? If you can save the files to the PC and then format the card.

[MI5 · Accepted solution]

Only the device that encrypted it can decrypt it.
So whichever device that was, put it back in and remove the encryption. You can then save the files to a PC or anywhere else you choose before a reformat in the Z10 (if it still asks for it).

[PhoneChanger]

If you have recieved the same handset (check the serials and IMEI) then that handset should be able to un-encrypt the memory card and allow you to copy to PC / another device.

If however they have sent you a replacement device then unfortunately there are no methods (legitimately at least) to recover the data and un-encrypt it.