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'Max identity limit reached for same contact number' - question

Anonymous
Not applicable

Hi everyone,

 

I need some help figuring out what this error means.

 

It happend ever since I switched from pay as you go to pay monthly a while back.

 

When O2 made the switch I noticed some weird behavoir on my account, for example every time I log in to O2.co.uk I have to reset my password regardless if it is correct or not, and also the iphone app has never seemded to work for me.

 

I found this error the other day trying to reset my contact details and I think it may be related.

http://imgur.com/igeW5kI

 

Any information on how to fix this would be really helpful as I am not sure what exactly has happened here..

 

Thanks all,

Dave

 

 

 

 

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Cleoriff
Level 94: Supreme
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Hi @Anonymous

I am not sure at all .....though I do know IMgur means an Internet Image sharing website....

Are you actually trying to log into My O2? http://www.o2.co.uk/myo2

Maybe you need to contact O2 and ask them to look at reprovisioning your account. Its the only other thing I can think of. I presume you have rebooted your phone numerous times?

http://www.o2.co.uk/contactus


 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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You need to call cs on 202 and get them to look into it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

yes, I used imgur to share a screenshot of the error on the o2 website.

 

I will try calling customer services again and see if I can get this sorted.

 

Thanks for the help!

 

 

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