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Level 1: Joiner
Dive_Buddy
Posts: 3
Registered: ‎09-01-2012

Lost Phone

Hello,
I am in Canada and traveled through Heathrow on the 7th. I lost a phone and have tried to contact Pay & Go customer service. The Phone numbers do not work outside the UK. So I have emailed them yesterday and have not heard back. There is no email confirmation that they received my email. I have tried Web chat, but no representative is on line. I can log on to my O2 and see that my balance has not been used :smileyvery-happy: .
Is there a phone # that works outside the UK for Pay & Go customer service?
thanks
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darrengf
Posts: 1,268
Topics: 17
Kudos: 145
Solutions: 26
Registered: ‎04-05-2008

Re: Lost Phone

+44844 809 0222 from a mobile
0044844 809 0222 from a landline
The above should work fine
Sorry you have lost your phone :smileysad:
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Level 1: Joiner
Dive_Buddy
Posts: 3
Registered: ‎09-01-2012

Re: Lost Phone

Thanks for you reply.
From Canada the country codes work as follows:
011 + 44 + City Area Code + Number
when I dial 011 44 844 809 0222, The recording is the number is not in service. I am calling from a landline.
I have tried the Monthly pay (011 44 844 809 0202) and business numbers (011 44 844 8090 200) and they all are not in service.

I have emailed a second time and still no response.
Have you any other number that is a more general number that will work?
Thanks
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Level 3: Ponderer
chunky
Posts: 249
Registered: ‎05-05-2009

Re: Lost Phone

If your balance remains untouched then it's likely either the phone has not been found , has been found and handed in {check Heathrows lost property} or it has been found and your sim card removed and disposed of.
I hope you get through so you can have your remaining payg credit moved to a new sim card and the irig sim voided
If you have the phones imei then they can have a go at blocking the phone although if it's no longer in the uk then the block won't hold.
iphone 4 - Black - 16gb. Firmware : 5.0.1, with Siri.
iPod Touch 16gb - 1st Gen.
I want the next iPhone to exceed my expectations !
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jonsie
Posts: 17,975
Topics: 152
Solutions: 1,798
Registered: ‎04-01-2009

Re: Lost Phone

Try +44161 705 5000 during UK office hours 9.00-5.00 and ask to be transferred to customer service.
Alternatively try here and click on the search button and enter o2.
Hope you get it sorted.
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Level 15: Gaining a Reputation
browni
Posts: 2,100
Registered: ‎07-10-2008

Re: Lost Phone

Try +4461 705 5000 during UK office hours 9.00-5.00 and ask to be transferred to customer service.

Shouldn't that be +44 161 705 5000?
Again, good luck in in getting sorted.
SuperUser to Apprentice. You're Having a Giraffe

You can find me on Twitter @browni (pretty obvious ain't it!)
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jonsie
Posts: 17,975
Topics: 152
Solutions: 1,798
Registered: ‎04-01-2009

Re: Lost Phone

Quite right browni, thanks for pointing that out (now edited)
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Level 15: Gaining a Reputation
browni
Posts: 2,100
Registered: ‎07-10-2008

Re: Lost Phone

Pleasure :smileyhappy:
Hold on here, I'm lost. Where's the broadband forum?
SuperUser to Apprentice. You're Having a Giraffe

You can find me on Twitter @browni (pretty obvious ain't it!)
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Level 1: Joiner
Dive_Buddy
Posts: 3
Registered: ‎09-01-2012

Re: Lost Phone

The number +44 161 705 5000 worked :smileyvery-happy: We got the number blocked and a new sim is on its way.
The two emails sent through O2's website did not work :smileymad: not good and disappointing.
Thanks very much for helping. I have bookmarked that website.
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jonsie
Posts: 17,975
Topics: 152
Solutions: 1,798
Registered: ‎04-01-2009

Re: Lost Phone

Glad you got it sorted :smileyhappy:
It's a really useful site for non-geographical numbers, pleasantly surprised that the mods didn't delete it.
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