cancel
Showing results for 
Search instead for 
Did you mean: 

Live chat down?

Anonymous
Not applicable

Is the live chat down? Been 'Give us a moment' all day for me, also nobody is replying on twitter. Was promised an email about my broken phone (which they have now had for 8 days) and I've had 0 contact.

 

Any help appreciated.

Message 1 of 6
1,605 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Did you try the link above?. That usually works far more quickly than the usual one. You could ring them

http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 4 of 6
1,587 Views
5 REPLIES 5

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Anonymous I have just tried and got an immediate response?

Try this link http://www.o2.co.uk/mobile/chatnow

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
1,595 Views

Anonymous
Not applicable

So a problem on my end? Everything else internet wise is functioning perfectly, anything I can do? But also - no replies on twitter?

Message 3 of 6
1,590 Views

Cleoriff
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Did you try the link above?. That usually works far more quickly than the usual one. You could ring them

http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 4 of 6
1,588 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
I doubt live chat would be able to help with your problem.
Much better to call and speak to an adviser.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 6
1,583 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

For any Account / handset repair issues only deal with a real advisor on the phone we see too many complaints about live chat giving incorrect information.

 

Twitter are normally fine for some issues 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 6 of 6
1,530 Views