Left O2

[Anonymous]

I need to save some money each month so decided to leave O2 for different network.  My number was ported across at lunchtime today but by 5.30 I'd been back to O2 for a new contract and cancelled with the other network - there was one problem after another!

Now the other problems start.  I can't get a PAC code to port my number back as the original one from O2 is still valid.  Can I use that to port back to O2?  I don't mind keeping the new number but I'd had mine 11 years and I'm also worried the disconnection won't have been properly actioned.

I have been unable to see my new account on My O2.  Do I need to register again?  I thought it would just link to my old My O2 account.

As you can imagine I'm regretting changing networks - it must be the shortest switch in history!

[MI5 · Accepted solution]

I think you'll have to wait until your new provider can supply the PAC - probably around 24 to 48 hours.
You'll most likely have a new login for your MyO2 so a call to CS should sort that for you.
You can access it now and it will automatically switch when you port your number in.

[Anonymous]

I thought that might be the case.  I think I might have a battle on my hands to get the PAC code as I was told i couldn't have one for 30 days...

[MI5]

That may well be the case unfortunately but I've never known anyone do it your way before 😛

[Cleoriff]

@Anonymous That must have been the fastest change of mind ever recorded...

[Anonymous]

So much went wrong on the first day that it really didn't bode well for the future!  I'm going on holiday on Saturday so I needed to have a working phone.

[dene129]

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@Anonymous wrote:

So much went wrong on the first day that it really didn't bode well for the future!  I'm going on holiday on Saturday so I needed to have a working phone.

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sounds like you may need to get a pay as you go sim at the last minute if you cant resolve the issue, but i woud wait until the last minute, just incase it is resolved, you can pick these up at supermakets these days, atleast until ur back from your holiday and able so get it all sorted.

Have a great holiday by the way 

[Harrysmum2008]

Hi, it's Traceyjs1975 here.  When I rejoined O2 I was given a new account number and I can't log into the old one for some reason - customer services moved my email address to my new account and the information they gave me doesn't work on the old one.  I'm not happy about that and I want my old user name back!

To update about the phone.  I am well and truly back with O2 and won't be going anywhere in a hurry.   I managed to get a PAC code from Vodafone and the number ported across the next day without any issues.  I'm now waiting for final bills from Vodafone and O2 (for my old account) and I'm done.

I won't be trying to save money on my mobile bill!

[MI5]

Send a PM to @Toby and he will sort your username for you.

[Cleoriff]

Hi @Anonymous or @Harrysmum2008

When I had a similar issue about losing my user name due to account change I contacted @Toby personally

He (or @Martin-O2 ) are the only people who can reset this for you....

Maybe send Toby or Martin a PM?