on 08-09-2011 11:12
on 08-09-2011 11:25
on 08-09-2011 11:51
what is the predicted coverage as shown here http://www.o2.co.uk/coveragechecker for your exact location switch between voice texts etc for 2g and mobile internet 3g.
and the same for the status checker http://status.o2.co.uk
Is your phone set to 3g only mode?
Only by progressing your issue to the complaints review service will the issue be looked at higher if customer service are unable to help.
on 12-09-2011 11:40
on 15-09-2011 11:41
on 15-09-2011 11:56
on 16-09-2011 10:22
on 16-09-2011 10:36
I – Services Agreement
1.1 These are the terms and conditions on which we supply Services to you.
Additional Services, offers and promotions may have additional terms and
conditions. We’ll put these on our Website and/or in our marketing materials.
Please check our Website because we update it regularly.
2 The Services we supply and what you can expect of us
2.1 The Service isn’t available everywhere in the United Kingdom. It isn’t available in
all other countries. It may be restricted to certain areas of those countries where it is
available. Not all Mobile Phones will be able to receive the Service. We only agree to
provide the Service to Mobile Phones that are approved by us.
2.2 The Service isn’t fault-free; a range of different geographic, atmospheric or
other conditions or circumstances beyond our control can impair it. For instance,
coverage is affected by things like the thickness of the walls of the building you’re
in. It might also depend on how many people near you are trying to use the Service
at the same time. For more information about the things that affect coverage,
please look at the dedicated Network pages of our Website. You’re entitled to the
quality of service generally given by a competent mobile telecommunications service
provider, using its reasonable skill and care.