on 19-08-2014 15:02
on 19-08-2014 15:02
on 19-08-2014 19:33
on 19-08-2014 19:33
on 19-08-2014 19:55
on 19-08-2014 19:55
on 19-08-2014 19:58
on 19-08-2014 19:58
@Anonymous wrote:
Yup i will do just on the phone now
Did you get through? What did they say?....
Veritas Numquam Perit
on 19-08-2014 19:58
I suppose the initial complaint will be logged on his account which the complaints department can access although I agree the agent on 202 wont probably initiate anything.
on 19-08-2014 19:59
on 19-08-2014 19:59
of course BoB but it would be nice to know what was said on the phone?
Veritas Numquam Perit
on 19-08-2014 20:03
on 19-08-2014 20:03
on 19-08-2014 20:05
on 19-08-2014 20:05
on 19-08-2014 20:08
on 19-08-2014 20:08
Well basically after talking to them for quite awhile the y agreed theres a problem always in my area and said they will give me a reduction on my tariff and lower it down to a lower tariff.....they said a engineer or someone from the technical team will b in my area and check on my street what the problem is I also spoke to the manager and she was really helpfull I said I want to cancel it and put a complaint she said please give our team 5 days and it should b solved....I said ok than I will take that reduction every month and put me on a lower tariff...
Did I do the right thing...
on 19-08-2014 20:13
on 19-08-2014 20:13
on 19-08-2014 20:17
That's the same kind of offer given to another member here.
At least they have admitted its a fault which is now logged.