Just A Thought For O2

[Anonymous]

Hello
And how is everyone doing hope u all are good and well...

Just was thinking about something for few days so i thought i would share it with O2 and the community..
Like T Mobile and EE offer unlimited data on 3g ive tried it for a month and it was really good always a good and fast connection...
They got EE for there cap data for 4g like etc 4gb data or 10gb data...

Why dont O2 do something like that and let 3g be unlimited and introduce different 4g bundles....
I mean EE and T Mobile i dont really like em but after trying T Mobile for a month it was really good..not that i can say about O2 i wish i could...
I know some ppl may not like this idea of mine and some may do like it...
Just saying its my opinion and a thought...
I know its not possible by O2....
Cus alot of ppl abuse the unlimited data nowadays were ppl like myself dont and when we do need it we cant use it because its too slow....

Anyways hope everyones good and enjoy the rest of ur day...

[Anonymous]

Yup i will do just on the phone now

[MI5]

You need to go through the complaints process as I explained - You'll be extremely lucky if CS cancel for you without following the complaints route first....

[Cleoriff]

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@Anonymous wrote:
Yup i will do just on the phone now

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Did you get through? What did they say?....

[Anonymous]

I suppose the initial complaint will be logged on his account which the complaints department can access although I agree the agent on 202 wont probably initiate anything.  

[Cleoriff]

of course BoB but it would be nice to know what was said on the phone?

[MI5]

I'm not aware of any requirement to contact CS before CRS?

[Cleoriff]

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@MI5 wrote:
I'm not aware of any requirement to contact CS before CRS?

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Probably not but post 31 clearly stated that lifeishard was 'on the phone now'?

[Anonymous]

Well basically after talking to them for quite awhile the y agreed theres a problem always in my area and said they will give me a reduction on my tariff and lower it down to a lower tariff.....they said a engineer or someone from the technical team will b in my area and check on my street what the problem is I also spoke to the manager and she was really helpfull I said I want to cancel it and put a complaint she said please give our team 5 days and it should b solved....I said ok than I will take that reduction every month and put me on a lower tariff...

Did I do the right thing...

[MI5]

At least you'll be paying less for no service now

[Anonymous]

That's the same kind of offer given to another member here.

At least they have admitted its a fault which is now logged.