on 17-09-2014 01:57
Just tried to upgrade, itsaid I needed to pay just over £12 to end my contract to restart a new one, so I chose a phone, went through everything,verified the payment, it took the payment,then saidsorry the order hasnt been proccessed due to a problem p-lease try later, so why has it immediately took the cash from my bank account, THIS IS WRONG !!!!!!
Solved! Go to Solution.
on 17-09-2014 08:40
on 17-09-2014 08:40
17-09-2014 06:21 - edited 17-09-2014 06:22
17-09-2014 06:21 - edited 17-09-2014 06:22
on 17-09-2014 08:40
on 17-09-2014 08:40
on 17-09-2014 08:45
on 17-09-2014 08:45
Your bank may just have taken the money into a 'holding' state. (ready for the completion of the transaction) So as well as ringing CS on 202....check with your bank this morning as to the state of your finances...
Veritas Numquam Perit
on 17-09-2014 11:24
I really wouldn't suggest upgrading through the O2 website. Speak to the retentions department and negotiate a better deal to retain your custom.....its surprising what they offer!!