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Level 1: Joiner
Posts: 1
Registered: ‎01-07-2013
Accepted Solution

International charges

I have the o2 international bolt on yet i have still managed to accumulate a bill of £30

 

i notice the charges were £9.10 for text messeges and the rest on calls

 

Now while i was away in Turkey i mainley used imessge via wifi, i probably sent 15-20 text messeges maximum which is why i cant see why i have been charged so much

 

I was told that it would be a 50p connection charge to call from abroad and then it would befree for 60 mins yet i was charged £1.50 connection charge for the 4 calls that were made (3 calls were unsuccesful) and the final call i was charged £16 for? 

 

can anyone help with this?

 

Posts: 577
Kudos: 154
Solutions: 172
Registered: ‎04-04-2012

Re: International charges

Hi there.

The 50p connection charge is only valid whilst in Europe. Under O2 travel rules Turkey is not included.

Hope this helps.
I do work for O2 but my comments and opinions posted here are solely my own and do not necessarily reflect those of Telefónica