O2 Community

Get help, share tips and chat

Reply
Level 1: Joiner
Posts: 5
Registered: ‎05-04-2013
Accepted Solution

International Favourites Bolt on

Hi Guys, i need some help please.
When I try using International Favourites my minutes I get a message on my mobile saying 'all rejected'. On the O2 site, when I then go to 'manage my International Favourites Bolt on', I receive an INCORRECT error message saying : 'Sorry – you don’t have enough Top Up credit to start using the International Favourites Bolt On yet' . I have enough credit and enough (770) minutes till my next deduction Mid March. Can anybody shed some light in this please?
Posts: 28,860
Topics: 236
Solutions: 2,073
Registered: ‎04-01-2009

Re: International Favourites Bolt on

I think only customer service can really help with this specific problem. The webpages for both International Favourites and Family bolt on are notoriously temperamental and have been for months if not years.

O2 Apps | O2 Open | O2 Status | Lengthen RingTime | O2 Travel | O2 Help Guides | TU Go | Unlock Phone | Insurance
thailand flag photo: Thailand! Flag-Thailand_zps1d36cf44.gif
Samsung Note 4, Samsung Note 2, Samsung S3, Nexus 7 2013
O2 Community | Forum authority badge