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Level 1: Joiner
Posts: 1
Registered: ‎14-08-2012

How to cancel my tariff before Anniversary Date then change tariff? PLEASE READ/HELP!

I'm currently on the Text and Web tariff, topping up £10 a month. I've changed my tariff to the £20 "Pay and Go Go Go". It says it will activate on 24/08/2012 which is my anniversary date, but my Text and Web is running out and I wish to switch to Pay and Go Go Go right now. Is it possible to top up £20 and switch straight to Pay and Go Go Go, therefore changing my anniversary date to 15/08/2012 and missing 9 days of my Text and Web tariff which I don't want? If this is possible, how do I go about doing it?

Posts: 31,094
Topics: 247
Solutions: 2,159
Registered: ‎04-01-2009

Re: How to cancel my tariff before Anniversary Date then change tariff? PLEASE READ/HELP!

Changes normally take place on your anniversary date. Only customer service can over-ride the system. Give them a call and ask them politely if they can manually change the tariff for you now.

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Level 1: Joiner
Posts: 1
Registered: ‎28-12-2012

Re: How to cancel my tariff before Anniversary Date then change tariff? PLEASE READ/HELP!

What if I don't want to call them?
Posts: 31,094
Topics: 247
Solutions: 2,159
Registered: ‎04-01-2009

Re: How to cancel my tariff before Anniversary Date then change tariff? PLEASE READ/HELP!

Try online chat or wait patiently.

O2 Apps | O2 Open | O2 Status | Lengthen RingTime | O2 Travel | O2 Help Guides | TU Go | Unlock Phone | Insurance
thailand flag photo: Thailand! Flag-Thailand_zps1d36cf44.gif
Samsung Note 4, Samsung Note 2, Samsung S3, Samsung Galaxy Tab Pro, Nexus 7 2013,
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