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Level 1: Joiner
oboojoe
Posts: 3
Registered: ‎28-09-2013
Accepted Solution

How to cancel my "My O2" online account

Hi at O2,

 

I'm no longer resident in the UK, nor do I have any plans on returning in the future. I have an old (still active) Pay & Go number I no longer need, that I would like cancel. I would also like to terminate my "My O2" online account, as I won't be needing it any longer.

 

Cheers,

/O

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bandofbrothers
Posts: 16,751
Topics: 683
Solutions: 1,768
Registered: ‎17-04-2012

Re: How to cancel my "My O2" online account

[ Edited ]
Ring 02 from abroad +44 7860 980 202

If you don't make a chargeable call within 6 months the sim will deactivate anyway.

Log out of the forum if you wish.

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Level 1: Joiner
oboojoe
Posts: 3
Registered: ‎28-09-2013

Re: How to cancel my "My O2" online account

Thanks for the quick response, but I'd prefer (a) not to need to call an expensive foreign (from here) number, and (b) nevertheless also be able to cancel the "My O2" online account, so that I can no longer log in at o2.co.uk.
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Level 43: Bright Spark
Bambino
Posts: 3,544
Registered: ‎31-03-2010

Re: How to cancel my "My O2" online account

[ Edited ]

Be aware that the number bandofbrothers has given to you would be charged to you on an international rate, so if you do nothing it will eventually all disappear anyway. Just don't log in. If no one knows your password the account will just remain dormant until it expires.

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bandofbrothers
Posts: 16,751
Topics: 683
Solutions: 1,768
Registered: ‎17-04-2012

Re: How to cancel my "My O2" online account

[ Edited ]
As Bambino says and as I have already pointed out in my first reply.

You can't do it here as we are all customers.

So if you don't want to make a call and not just let the account become defunct you could try Live Chat.


http://www.o2.co.uk/mobile/contactus

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5.

iPhone 5s ~iOS 7.1.2
iPad Air ~ iOS 7.1.2.

Support Uk O2 Jobs.
Mea familia est mea vita.
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Level 1: Joiner
oboojoe
Posts: 3
Registered: ‎28-09-2013

Re: How to cancel my "My O2" online account

Sorry then, my bad. Quick search for forum posts indicated that others had got their similar-sounding requests noted by some form of O2 moderator or some such, and I therefore thought this was an appropriate channel for trying to do so. Will try Live Chat, thanks. :-)
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bandofbrothers
Posts: 16,751
Topics: 683
Solutions: 1,768
Registered: ‎17-04-2012

Re: How to cancel my "My O2" online account

No worries.

We have no access to peoples accounts here.

Sorry.

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5.

iPhone 5s ~iOS 7.1.2
iPad Air ~ iOS 7.1.2.

Support Uk O2 Jobs.
Mea familia est mea vita.
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