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Level 1: Joiner
brophydp
Posts: 3
Registered: ‎01-02-2011

How to cancel bolt on

I've been trying to cancel my Web & Wifi Bolt On for about an hour now. I've called 2202, 2425, 4445 and haven't found a single option to cancel. I've checked on my internet account and also found nothing about canceling, I can add more though... I thought this'd be easy, but I'm going to be charged at this rate.

Anyone able to tell me how to cancel it?
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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 949
Solutions: 1,018
Registered: ‎13-08-2008

Re: How to cancel bolt on

go to the o2 shop pages and wait for the live chat to pop up try that
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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Level 1: Joiner
brophydp
Posts: 3
Registered: ‎01-02-2011

Re: How to cancel bolt on

I already closed that ages ago D: Don't think it's gonna pop back up.
I just called this: 0844 875 2302 and still got no where.
Is there not just a general number for O2 I can call?? Why is this so confusing!
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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 949
Solutions: 1,018
Registered: ‎13-08-2008

Re: How to cancel bolt on

are you payg or pay monthly confused as this is pay monthly but that bolton and the way you are trying is payg.
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
Please use plain text.
adamtemp64
Posts: 13,396
Topics: 222
Kudos: 949
Solutions: 1,018
Registered: ‎13-08-2008

Re: How to cancel bolt on

iphone payg/ monthly 2302 payg is 25p a call, monthly free
also this from the t&c
To OPT OUT send a free text message containing the keyword "WWWOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
Please use plain text.
Level 1: Joiner
brophydp
Posts: 3
Registered: ‎01-02-2011

Re: How to cancel bolt on

Sorry, I thought as a Bolt On was paid monthly it'd be in pay monthly. I'm on P&G.
I found this thread viewtopic.php?f=16&t=43931&hilit=cancel+bolt+on where everyone is having the same problem as me, but no one has a solution other than to call O2.
I've done the bit in the terms and conditions and have also sent an email, so hopefully, if it doesn't fix it, I can be refunded the money as this proves I've been trying to cancel it...
I'm trying to call O2, but have no number to do so!!
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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 949
Solutions: 1,018
Registered: ‎13-08-2008

Re: How to cancel bolt on

I have posted all the info go back to a shop page or support page and see if the chat appears again.
2302 is iphone customer services from your iphone for payg cost 25p a call texting wwwoff to 21300 should work.
Or use the contact us email option.
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
Please use plain text.
Level 9: Fired up
Beaufighter
Posts: 1,363
Registered: ‎09-11-2010

Re: How to cancel bolt on

It's 4445, but don't choosean auto option, try pressing zero to confuse it and it generally connects to an advisor.
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Level 1: Joiner
adriansome
Posts: 1
Registered: ‎03-10-2012

Re: How to cancel bolt on

To OPT OUT of The Basics Web Bolt On send a free text message containing the keyword "BASICOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile. To OPT OUT of The All Rounder Web Bolt On send a free text message containing the keyword "ROUNDOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile. To OPT OUT of The Works Web Bolt On send a free text message containing the keyword "WORKOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.

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Level 1: Joiner
ShellBell
Posts: 1
Registered: ‎29-01-2013

Re: How to cancel bolt on

I've just done what adriansome said and it's worked perfectly, thank you :smileyvery-happy:

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