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Level 1: Joiner
Posts: 2
Registered: ‎18-12-2009

How long to receive new customer sim?

Ordered a simplicity sim last week, still hasn't arrived Smiley Mad how long do these take to arrive normally? nice to see o2 have also started billing me from my order date so im paying for nothing effectively Woman Indifferent
Level 3: Ponderer
Posts: 337
Registered: ‎30-09-2008

How long to receive new customer sim?

Simplicity SIMs are supposed to come in the normal post, so you need to check when they posted it and if it's been more than a week, then report it as lost (or nicked?) in the post so they can disable it and send you a new one.

One time they screwed up with mine. They sent the simplicity SIM by recorded/courier delivery, and no card was left, so effectively I had no idea it was waiting for me to collect it from the post office! After I told them off on the phone, they confirmed that this was a mistake as simplicity SIMs aren't supposed to be sent on recorded, but only on standard post.
Posts: 1,866
Topics: 23
Kudos: 77
Solutions: 24
Registered: ‎14-08-2008

How long to receive new customer sim?

Of course the Post Office don't consider anything as 'lost' till 14 WORKING days have past.

Let O2 know though as you don't want call charges if it has been stolen.
To contact O2 click "Contact us" at the bottom of any O2 page, and click the service you need, or wait for "Live Chat" to appear.

Mobile since 1993
Level 2: Apprentice
Posts: 8
Registered: ‎01-12-2009

How long to receive new customer sim?

I ordered mine on Tuesday and was told it would be with me the following day, when I use track my order it shows it was posted on the Tuesday by first class post, it's now Friday and still no sim card.
Level 5: Ponderer
Posts: 795
Registered: ‎14-12-2009

How long to receive new customer sim?

Sims are sent by Royal Mail which isn't great. You should have received it already, however, it may have been lost (don't worry it isn't an active sim as you need to call them to activate a SIM card anyway) or the credit check may have been refused.
Call them, if it went through without a credit check problem, they can always send you a new sim card.
Level 1: Joiner
Posts: 2
Registered: ‎18-12-2009

How long to receive new customer sim?

well it turned up saturday, by courier Smiley Indifferent
also simplicity sims are already activated when you receive them
glad i got simplicity though, o2 and 3g reception sucks Robot Mad
Level 5: Ponderer
Posts: 795
Registered: ‎14-12-2009

How long to receive new customer sim?

well it turned up saturday, by courier Smiley Indifferent
also simplicity sims are already activated when you receive them
glad i got simplicity though, o2 and 3g reception sucks Robot Mad


On the upgrading section I know that they are sent through Royal Mail and are never activated I wasn't aware the new connections were different. The 3G is abit poor, they are improving it though, I've recently started getting a bit of 3G which I never used to, but it is unreliable at the minute.