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Level 1: Joiner
maria28
Posts: 2
Registered: ‎21-03-2010

How long does it take to unblock the bar put on if phone los

I called o2 to out a bar on my service as I thought I had lost my phone. I have since spoken to o2 and requested that they unbar the service. I was given a new sim card and was told that it could take from 2 to 24 hours to get the service back on my phone. I also have my phone turned off and this is supposed to speed the process up. It's almost 24 hours now and it's still not back.
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jonsie
Posts: 21,565
Topics: 177
Solutions: 1,897
Registered: ‎04-01-2009

How long does it take to unblock the bar put on if phone los

Did you have the handset barred too? If so, this takes a bit longer.
Also you have to bear in mind that it's weekend and less staff available so it's possible that it could be Monday before you are back on the network.

It is recommended that you periodically turn the phone off and on so that you can see when the sim card becomes active.

Hope you get it done quickly
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wanty
Posts: 1,938
Topics: 5
Kudos: 86
Solutions: 41
Registered: ‎23-08-2008

How long does it take to unblock the bar put on if phone los

The handset bar takes 72 working hours to come off. The SIM bar takes up to 24 hours.
Come say "hi" and have a chat and a virtual pint with the other O2 forum members here!
I work for O2 but any comments and opinions I post here are solely my own and do not reflect those of O2 or Telefónica.
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Level 1: Joiner
maria28
Posts: 2
Registered: ‎21-03-2010

How long does it take to unblock the bar put on if phone los

Thanks guys

My phone has come back onto the network and was working fine, however,it wont connect to my wifi, infact, it's not even showing up my wifi in settings, do you think this is still as a result of having the phone barred?
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Level 1: Joiner
Iain_W
Posts: 1
Registered: ‎23-03-2010

How long does it take to unblock the bar put on if phone los

took less than 5 seconds for mine
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Level 2: Apprentice
Shivishere
Posts: 6
Registered: ‎12-05-2013

Re: How long does it take to unblock the bar put on if phone los

o2 have barred my phone (against my will). I'm absolutely furious and will go through the formal complaint procedures, but in the meantime, does ANYONE have any tips on how I can get it back on? They first said they'd unbarred it but hadn't, then last night they did actually unbar it but its been over 24 hours and its still not on. I'm working away so I need it on but nobody on the o2 phone team seems to care! They say there's nothing they can do. Can someone please help?!

 

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pdmoulsher
Posts: 592
Topics: 17
Kudos: 72
Solutions: 30
Registered: ‎14-12-2012

Re: How long does it take to unblock the bar put on if phone los

Try switching off, remove/refit sim and then switch back on

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Level 2: Apprentice
Shivishere
Posts: 6
Registered: ‎12-05-2013

Re: How long does it take to unblock the bar put on if phone los

Done that!  Nothing seems to work.. x

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pdmoulsher
Posts: 592
Topics: 17
Kudos: 72
Solutions: 30
Registered: ‎14-12-2012

Re: How long does it take to unblock the bar put on if phone los

As far as I am aware all o2 have to do is re-activate the sim (correct me if I'm wrong MI5 etc.) which is similar to a sim swap, just keep switching the phone off/on every 20 mins or so.

 

Any other ideas out there guys?

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MI5
Posts: 23,841
Topics: 217
Solutions: 2,774
Registered: ‎04-04-2012

Re: How long does it take to unblock the bar put on if phone los

There are two threads running. I've answered on the other one but advice is the same.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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