How do you cancel?

[Anonymous]

Hi folks,

How on earth do you cancel?

Just been kept waiting 37 minutes on the phone to get through to cancellations. (Option 2 I think it was)

Sorry, but I can't sit on the phone for an hour just to talk to someone.

Would cancelling the direct debit and just waiting for them to write to me be the way to go?

I've got the money sat here to give them. 

Cheers

[MI5 · Accepted solution]

Help guide here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
DO NOT cancel the DD - They will just pass your debt on to an agency and you'll get a default on your credit file.

[Anonymous]

Hi

Helplink http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

Do not cancel your direct debit. That will cause issues for you.

If yiur moving your number to another network ask for a PAC code. Using that will also cancel yiur contract when the new network uses it.

[Anonymous]

My apologies.

Here is the PAC Code help link http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

Try using Live Chat.

http://www.o2.co.uk/contactus

[Anonymous]

I am stuck in this very same phone queue right now....

[Anonymous]

Patience certainly is a virtue!

Probably still dealing with the various recent product launches.

[MI5]

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@Anonymous wrote:
I am stuck in this very same phone queue right now....

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Busy time anyway and people still chasing iPhones and Note 4's

[Anonymous]

To leave o2?

[MI5]

Just busy for CS in general.

[Anonymous]

Yes thats true, everyone finished work and ringing in