O2 Community

Get help, share tips and chat

Reply
Level 1: Joiner
Posts: 1
Registered: ‎12-06-2013
Accepted Solution

How do I cancel my contract?

[ Edited ]

I have been an o2 customer since 1999 (formerly BT Cellnet), but each year fall foul of renewing my contract on deals which I am assured by o2 are the best only to find out friends and colleagues are paying less for the same contract. I am looking to change over to EE, but can't find any information on the o2 site on how to cancel my contract. I am up for early renewal on 18th June.

Posts: 14,842
Topics: 265
Kudos: 1,295
Ideas: 4
Solutions: 1,159
Registered: ‎13-08-2008

Re: How do I cancel my contract?

[ Edited ]

ring 202 is the only option from your handset or give notice in writing.

 

But you can only upgrade to another deal on o2 on the 18th not leave that will be whatever your nomal contract end date is in myo2.

iPhone 7 128gb on yearly refresh 20gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage)
Level 56: Guvnor
Posts: 8,688
Registered: ‎31-03-2010

Re: How do I cancel my contract?

Your contract will become a one month rolling contract after the 18th. You need to ring O2 on 202 from your mobile and give 30 days notice that you wish to cancel. Also ask for your PAC, as you have been with O2 for so long you probably want to keep your number. If you decide to go with EE, give them your PAC. That will start the cancellation process. It might be an idea to get a PAYG sim from EE to make sure you are getting the same coverage that you have had with O2 before you cancel.

Posts: 14,842
Topics: 265
Kudos: 1,295
Ideas: 4
Solutions: 1,159
Registered: ‎13-08-2008

Re: How do I cancel my contract?

Just for clarity on the 18th june your early upgrade date it is not then a rolling contract that only starts after the end of the full minimum term depending on how many months early upgrade you get if a month 18th july if 3 months 18th september etc

iPhone 7 128gb on yearly refresh 20gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage)
Level 56: Guvnor
Posts: 8,688
Registered: ‎31-03-2010

Re: How do I cancel my contract?

Sorry. I missed the bit of the OP's post that his date in June was an early renewal. My bad.