Help required - I have lost data

[Anonymous]

Hi,

I bought a mobile wi Fo Dongle with 5Gb data for 90 days

I did not use all of it but a couple of days before expiry I bought a 1Gb top up.

Howver I now onloy have 1Gb... why did I lose teh rest? How do I get it back..

Can someone pelase advise.

thanks

[Cleoriff]

Hi @Anonymous We have no access to your account so you should be contacting CS to ask about this. Anything we say will only be a guess

http://www.o2.co.uk/contactus

[Anonymous]

I can only assume the pre loaded data has expired, leaving you with the 1Gig you bought - I don't believe O2 roll data over.

[jonsie]

It will have expired after the 90 days. Likewise the 1GB will expire after 30 days.

[MI5]

They used to roll data over but stopped it in April this year.....