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Level 1: Joiner
joesmoke
Posts: 1
Registered: ‎07-06-2013
Accepted Solution

Hello can I cancel my contract online

can i cancel my contract online

 

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MI5
Posts: 21,502
Topics: 199
Solutions: 2,724
Registered: ‎04-04-2012

Re: Hello can I cancel my contract online

You can try live chat. Just click on contact us at the bottom of the page.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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Level 44: Clearly Talented
Bambino
Posts: 3,631
Registered: ‎31-03-2010

Re: Hello can I cancel my contract online

[ Edited ]

If you want to avoid chat, which isn't very reliable, you can call Customer Services on 202, which is a free call from your mobile. You have to give 30 days notice of cancellation, and you will owe your tariff (minus any bolt ons) x the months you have remaining on your contract. If you want to keep your number, you can ask Customer Services for your PAC, which you can then give to your new provider.

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MI5
Posts: 21,502
Topics: 199
Solutions: 2,724
Registered: ‎04-04-2012

Re: Hello can I cancel my contract online

But the question was "how to do it online".......?
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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stuart1983
Posts: 4,189
Kudos: 215
Solutions: 189
Registered: ‎22-04-2012

Re: Hello can I cancel my contract online

Chat is online, simples. That how O2 want it all to go now through chat
iphone 4 16gb o2 unlimited, iPad 2 16gb wifi only
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Level 44: Clearly Talented
Bambino
Posts: 3,631
Registered: ‎31-03-2010

Re: Hello can I cancel my contract online

I was just offering the OP an alternative, as there have been so many instances in the forum recently of bad experiences with chat. O2 may want it all to go that way now, but I will not use chat if I can avoid it.

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Level 9: Fired up
Richard_Allen
Posts: 850
Registered: ‎03-09-2012

Re: Hello can I cancel my contract online

Last time I cancelled a contract, with Three, I did it in writing, and sent it first class recorded delivery (I always use recorded delivery cos I don't trust normal post to not go "walkies")

 

 

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