19-01-2014 16:07 - edited 19-01-2014 16:10
Can anyone tell me what they will be asking for other than my name and phone number?
Also, since I am on Pay & Go and don't have a landline, what number should I call? Are there any particular operating times?
You need to pass the normal security check, the numbers and opening times are in "Contact us" at the base of every page on this site.
A couple of letters from your memorable word and how much you last topped up by can be asked for.
Sky Unlimited Broadband - Legacy O2 Simplicity 20 - Nexus 4 Android 5.1
24-02-2014 16:31 - edited 24-02-2014 16:33
From your mobile just call Customer Services on 202 if you're Pay Monthly for free or 4445 if you're Pay & Go which is a chargeable call.
on 10-05-2014 19:12
Just used the 4005 number at 6:55pm and it worked beautifully, no hassles, no questions. Took 10 minutes in total but that was mostly because I had a few questions, which were answered clearly. The best experience I've had of O2 in a long time.
on 27-05-2014 16:37
Got the message "we tried to call you. If we need to speak to you, we'll call back, otherwise don't worry about it" (or along those lines...) any ideas?