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HOW TO: Get your PAC Code from O2

Anonymous
Not applicable

 


Note: we have an updated guide on getting your PAC in the How-to Guides section, please see here. slight_smile

 

If you want to contact O2 about leaving or getting a PAC, you can also use the Social links below:

 

Community_STS_PAC2.png
Community_STS_1.png Community_STS_2.png

 

Seen this a lot around the forum, so I thought I'd make a post on how to do it

Firstly, give O2 Customer Service a call on 4445 fron your O2 Mobile.
Select the option which is "Join or leave O2". Then in the next menu select the option "To leave O2".

Now, you will be put through to an advisor who will ask you for your name and phone number. Then ask them for your Port Authorisation Code. You will be asked for your security password if you have set one up with them. Don't worry if you havn't sent one up; if you don't have one then you will not need to give it to them.

You will be asked if you have a pen and paper ready to write the code down. Don't worry if you haven't because they post it out to you anyway. They will ask you for your name and address so they can post it to you.

O2 may ask for a reason for leaving and the Port Authorisation Code (PAC) is only valid from 30 days of issue. Provide your PAC code to another operator if you wish to keep your existing number from another network.

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Anonymous
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 0800 5874005 no longer works but managed to get through on pay as you go with number 4445 for my PAC code slight_smile

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Anonymous
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Hi Tom firstly many thanks for this very useful information. Secondly do 02 charge Pay and Go customers for supplying the PAC?

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jonsie
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MI5
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Unless you are charged for calling customer service on your tariff?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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Call this number for free 0800 977 7337

then select listen to the options

 

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MI5
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We have help here too https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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Hi how can i call other network to O2
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Anonymous
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Can u provide me O2 mobile number
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MI5
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@Anonymous wrote:
Can u provide me O2 mobile number

@Anonymous

All contact numbers here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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SimNotWorking
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Unfortunately O2 do not care about your customers, I’m happy I’m leaving too.
I have cancelled 2 of my pay monthly SIM cards.
Best thing I did.
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