Friends on 02 getting charged to phone or text me

[Haylz1]

Hi I was on 02 pay as you go but have now gone to pay monthly, my friends who are on 02 pay as you go get free calls and texts to 02 numbers are being charged to phone and text me, i was wondering if anyone knows why this is happening?? Thanks

[perksie]

The reason your friends are being charged is when you change from payandgo to contract or viceversa is that your number has to undergo a disconnection from the O2 system. It takes a couple of days to reregister so at the moment your number is not recognised as an O2 number hence the charges to friends.
Once its registered it will be free again. If your friends call customer service they will be refunded the charges.

[Haylz1]

Just to let you no it is sorted now, i am assuming it just took a while for my number to be recognised as an 02 number, thanks for your help 😊

[Haylz1 · Accepted solution]

Hi.

The reason your friends are being charged is when you change from payandgo to contract or viceversa is that your number has to undergo a disconnection from the O2 system. It takes a couple of days to reregister so at the moment your number is not recognised as an O2 number hence the charges to friends.

Once its registered it will be free again. If your friends call customer service they will be refunded the charges.

Please post this on your thread.

Regards

jonsie

[Cleoriff]

Glad this issue is now resolved. Well done @jonsie

[jonsie]

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@Cleoriff wrote:

Glad this issue is now resolved. Well done @jonsie

☺

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[Cleoriff]

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@jonsie wrote:

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@Cleoriff wrote:

Glad this issue is now resolved. Well done @jonsie

☺

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Yep...credit where its due....A magic man indeed

[perksie]

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@jonsie wrote:

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@Cleoriff wrote:

Glad this issue is now resolved. Well done @jonsie

☺

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Sorry @jonsie , I forgot to credit my answer to you! (blaming the heat). 

[jonsie]

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@perksie wrote:

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@jonsie wrote:

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@Cleoriff wrote:

Glad this issue is now resolved. Well done @jonsie

☺

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Sorry @jonsie , I forgot to credit my answer to you! (blaming the heat). 

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Hey no worries, we aren't in this for glory and as long as the OP is sorted that's all that matters at the end of the day. 

[Cleoriff]

Bless you my friend...now @perksie is blaming the heat.....

That thunderstorm last night didn't cool things down much here if honest ... Wouldn't mind but I hosed all my plants and pots 3 hrs before 

[jonsie]

Sods law innit....hang out the washing, wash the car, water the garden, set the barbecue up and the heavens will unleash the anger of God himself!