Solved: Re: Exceeding Call Minutes Allowance

Anonymous · ‎29-09-2015

Hi

I get a reminder when 80% of my data has been used up so why didn't I get a similar email before my minutes allowance expired? This is the first time this has happened and it is because I'm dealing with a probate; I'm now facing an extra £57 + VAT on my bill.

MI5 · ‎29-09-2015

It's not o2's policy but has been asked for previously.
You can always track your usage in your My O2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎29-09-2015

It's not o2's policy but has been asked for previously.
You can always track your usage in your My O2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎30-09-2015

A harsh lesson learned that we all need to monitor our own usage.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-09-2015

or go unlimited.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎30-09-2015

@MI5 wrote:
or go unlimited.

Yeah...that would do the trick....

Veritas Numquam Perit

jonsie · ‎30-09-2015

Apart from the special numbers. You just know that's sure to crop up again.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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