Disconnected

[Anonymous]

I've been disconnected and I've paid my bill how do I get reconnected there was a problem with my bank account so I had to get a knew one so I have to set up a new direct debit any help would much appreciated thank you

[Anonymous]

Sorry ive not spoken to anyone yet I must be phoning at a busy time I will try again tomorrow as soon as im back from dropping kids at a school x

[Boltonsquad]

I also was disconnected due to non payment of bill no reason of my own, I paid the amount  due this morning and It's been a good 12 hours now and I'm also still not connected.

[jonsie]

Hopefully you will be reconnected at midnight when the system updates.

[Anonymous · Accepted solution]

As per the previous advice you can ring O2 via 202 from an O2 powered phone or landline found here http://www.o2.co.uk/contactus or ask Live Chat to check your account.

If you have not already then set up or re set up a direct debit to stop this from happening again.

Hope you get re connected ASAP.

[MI5]

We can't reactivate you here unfortunately...
Live chat is probably your easiest option but it should reconnect automatically anyway.

[Anonymous]

Hi thank you all very much for your help I am now reconnected paid the £15 and my next bill is due the 4th October thank goodness so once again thank you xxxx

[jonsie]

Good to know. Hope the new direct debit stops this happening again:smileyhappy:

[Anonymous]

Hi so do I thanks again xx

[Anonymous]

Very good news.

[MI5]

What a relief