Solved: Contract renewal

hdshrinkerea · ‎22-09-2016

Poor customer service, i wangt to renew my contract but can't seem to find somebody to chat to, everybody is busy. I'm a long standing customer and have 8 days to decide if i'm going to leave o2. Give me a good reason not to.

Not happy,

Andrew Hepworth

MI5 · ‎22-09-2016

No one can help you with that on here mate.
Call cs early mornings. around 8.00-8.30am for the best chance of getting through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎22-09-2016

No one can help you with that on here mate.
Call cs early mornings. around 8.00-8.30am for the best chance of getting through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

adamtemp64 · ‎22-09-2016

Same every year at this usual launch time . Just review the community every September and you will see the pattern

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Cleoriff · ‎22-09-2016

@adamtemp64 wrote:

Same every year at this usual launch time . Just review the community every September and you will see the pattern

Yes...and sad that O2 never seem to learn from it. Other customers are needing attention and being passed over...

Veritas Numquam Perit

jonsie · ‎23-09-2016

Ongoing isuues with both the two major phone launches mean that the same people are calling and using live chat 2 or 3 times a day, more in some cases from what I've been reading.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

adamtemp64 · ‎23-09-2016

@jonsie wrote:

Ongoing isuues with both the two major phone launches mean that the same people are calling and using live chat 2 or 3 times a day, more in some cases from what I've been reading.

Too true it must be frustrating for other callers but as @Cleoriff says when will O2 learn from this annual issue

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Leeds6 · ‎23-09-2016

You need to go into go into o2 shop they will help you

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