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Level 1: Joiner
Yatesey
Posts: 2
Registered: ‎23-09-2013

Complaints Review Service

Hi, I am in the process of making a complaint and submitted it 11 working days ago. I receifved an email back at time of submission stating currently I would receive a reply wihin 7 working days. This hasnt happened. I have since spoken to the webchat complaints and they inform me that is the only way to contact them and they should reply to any email I send especially regarding an update. Since 7 working days have passed I have emailed everyday to get no reponse. The code of conduct on the O2 website also states within 7 days so I can only assume they have broken their own terms. I have also noticed this seems to be a general theme with this covert department. Is there any way of hurrying these inept unporfsssional idiots along? I know I can wait 8 weeks until I contact the ombudsman and I have already breifed them and I must say they were quite shocked at the handling. What can I do to get a response?

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bandofbrothers
Posts: 24,578
Topics: 989
Solutions: 2,085
Registered: ‎17-04-2012

Re: Complaints Review Service

[ Edited ]

Look here :

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

 

Impartial review service.

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perksie
Posts: 24,748
Topics: 229
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Registered: ‎29-07-2008

Re: Complaints Review Service

[ Edited ]

I haven't heard of any way of chasing them up, just a question of waiting I think.

 

Poor though, you should have heard back by now.

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Level 1: Joiner
Yatesey
Posts: 2
Registered: ‎23-09-2013

Re: Complaints Review Service

I must stress this is the complain review service I have complained too.
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perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: Complaints Review Service

Bob probably doesn't have his glasses on! :smileyhappy:

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.4
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bandofbrothers
Posts: 24,578
Topics: 989
Solutions: 2,085
Registered: ‎17-04-2012

Re: Complaints Review Service


Yatesey wrote:
I must stress this is the complain review service I have complained too.

If you have followed everything in that then as said you must let the complaint take its course, and then take the next step which you already know.

*A Warm Welcome to the O2 Community Forum where Customers help fellow Customers.
A place to obtain advice, learn and chat*


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jonsie
Posts: 25,641
Topics: 211
Solutions: 1,994
Registered: ‎04-01-2009

Re: Complaints Review Service


Yatesey wrote:
I must stress this is the complain review service I have complained too.

 Sent you a PM

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