Change from Pay and Go Go Go back to £10 credit

[Anonymous]

I'm currently overseas and have just topped up my phone and received the minutes, texts, data associated with Pay and Go Go Go because I opted in when I was in the UK. This is no use to me overseas, how can I change back so this £10 will appear as credit on my phone and doesn't expire? I don't need to use my phone much over here so don't need any tarriff, just the credit so I can occasionally send texts.

Any help appreciated

[MI5]

Good news

[jonsie]

Glad they sorted it for you:smileyhappy:

[Anonymous]

Good reasonable result.

Well done.

[Cleoriff]

---

@Anonymous wrote:

That's it sorted, connected to an online chat and explained the situation. The support person removed the Pay and Go Go Go and credited £10 back to my balance. It took about 2 mins start to finish. 10/10 for O2!

Thanks again

---

Brilliant result...Great to see that online chat worked well for you...despite the fact you are abroad

[Anonymous]

Good to hear

[MI5]

It certainly is

[jonsie]

Good that webchat sorted it

[MI5]

Nice to hear them getting something right

[Anonymous]

That's their one for the month

[Anonymous]

@Anonymous Gladt to hear that webchat sorted it

Remember to return to your discussion to mark a post as your solution if you found one! See you around