- 13532 Posts
- 106 Topics
- 309 Solutions
When?
When will this failed system be fixed and prevent any more innocent customers getting a screwed up credit history?
It's been half a year since O2 "modernised" the payment system, and excluding one week period two months ago, it has been a total failure.
Why do O2 staff still insist the problem is the customers end?, either bank problems or insinuating that the customer doesn't have enough in their accounts (I say accounts because multiple bank cards still fail).
I have personally wasted hour after hour desperately trying to pay, calling and sometimes having success but mostly not.
I am sick of it, and I'm sick of this level of customer neglect.
I have tried to pay using:
Visa debit TSB
Visa debit Halifax
Visa electron Halifax
Visa debit nationwide
Mastercard debit
Mastercard credit
All fail and enough is enough
I am not prepared to spend cumulative hours waiting on hold for a 60/40 against chance that a payment will go through, nor can I justify making a bacs payment like one poor customer, for O2 to then apply it incorrectly to a single account.
I leave for a holiday next week, and I fully expect O2 to proper shaft me whilst I am away on 2 of my accounts.
Half a year is disgusting and can only be described as negligence to offer an advertised service.
Either O2 accept cards or not!
They have had long enough now to make up their mind.
When will this failed system be fixed and prevent any more innocent customers getting a screwed up credit history?
It's been half a year since O2 "modernised" the payment system, and excluding one week period two months ago, it has been a total failure.
Why do O2 staff still insist the problem is the customers end?, either bank problems or insinuating that the customer doesn't have enough in their accounts (I say accounts because multiple bank cards still fail).
I have personally wasted hour after hour desperately trying to pay, calling and sometimes having success but mostly not.
I am sick of it, and I'm sick of this level of customer neglect.
I have tried to pay using:
Visa debit TSB
Visa debit Halifax
Visa electron Halifax
Visa debit nationwide
Mastercard debit
Mastercard credit
All fail and enough is enough
I am not prepared to spend cumulative hours waiting on hold for a 60/40 against chance that a payment will go through, nor can I justify making a bacs payment like one poor customer, for O2 to then apply it incorrectly to a single account.
I leave for a holiday next week, and I fully expect O2 to proper shaft me whilst I am away on 2 of my accounts.
Half a year is disgusting and can only be described as negligence to offer an advertised service.
Either O2 accept cards or not!
They have had long enough now to make up their mind.
- 93213 Posts
- 609 Topics
- 6969 Solutions
Not as many are reporting being unable to pay their accounts now although ordering online is still giving many problems.
- 122890 Posts
- 826 Topics
- 7467 Solutions
@jonsie wrote:Not as many are reporting being unable to pay their accounts now although ordering online is still giving many problems.
Indeed...and that is also card related....
Anyhow as far as I am concerned if anyone is having difficulties with a system they have used for years with no problems...then there is still something wrong with the system...
- 64 Posts
- 0 Topics
- 0 Solutions
- 93213 Posts
- 609 Topics
- 6969 Solutions
- 93213 Posts
- 609 Topics
- 6969 Solutions
You just couldn't make it up.....:smileywink:
- 13532 Posts
- 106 Topics
- 309 Solutions
Not one just went through....
Not a single payment
CEO now, I'm God damn sick of this crap
Not a single payment
CEO now, I'm God damn sick of this crap
- 5063 Posts
- 113 Topics
- 12 Solutions
- 13532 Posts
- 106 Topics
- 309 Solutions
They don't want it but they do but they don't but it's not their fault it's their fault.
#O2Logic
#O2Logic
