- 13532 Posts
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When?
When will this failed system be fixed and prevent any more innocent customers getting a screwed up credit history?
It's been half a year since O2 "modernised" the payment system, and excluding one week period two months ago, it has been a total failure.
Why do O2 staff still insist the problem is the customers end?, either bank problems or insinuating that the customer doesn't have enough in their accounts (I say accounts because multiple bank cards still fail).
I have personally wasted hour after hour desperately trying to pay, calling and sometimes having success but mostly not.
I am sick of it, and I'm sick of this level of customer neglect.
I have tried to pay using:
Visa debit TSB
Visa debit Halifax
Visa electron Halifax
Visa debit nationwide
Mastercard debit
Mastercard credit
All fail and enough is enough
I am not prepared to spend cumulative hours waiting on hold for a 60/40 against chance that a payment will go through, nor can I justify making a bacs payment like one poor customer, for O2 to then apply it incorrectly to a single account.
I leave for a holiday next week, and I fully expect O2 to proper shaft me whilst I am away on 2 of my accounts.
Half a year is disgusting and can only be described as negligence to offer an advertised service.
Either O2 accept cards or not!
They have had long enough now to make up their mind.
When will this failed system be fixed and prevent any more innocent customers getting a screwed up credit history?
It's been half a year since O2 "modernised" the payment system, and excluding one week period two months ago, it has been a total failure.
Why do O2 staff still insist the problem is the customers end?, either bank problems or insinuating that the customer doesn't have enough in their accounts (I say accounts because multiple bank cards still fail).
I have personally wasted hour after hour desperately trying to pay, calling and sometimes having success but mostly not.
I am sick of it, and I'm sick of this level of customer neglect.
I have tried to pay using:
Visa debit TSB
Visa debit Halifax
Visa electron Halifax
Visa debit nationwide
Mastercard debit
Mastercard credit
All fail and enough is enough
I am not prepared to spend cumulative hours waiting on hold for a 60/40 against chance that a payment will go through, nor can I justify making a bacs payment like one poor customer, for O2 to then apply it incorrectly to a single account.
I leave for a holiday next week, and I fully expect O2 to proper shaft me whilst I am away on 2 of my accounts.
Half a year is disgusting and can only be described as negligence to offer an advertised service.
Either O2 accept cards or not!
They have had long enough now to make up their mind.
- 93213 Posts
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Read the link and the original post by @viridis John....
- 13532 Posts
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- 309 Solutions
Yes UK registered.
No reference just that line on online system, phone lines just tell me it's "not gone through"
Sod it, I'll show you.
No reference just that line on online system, phone lines just tell me it's "not gone through"
Sod it, I'll show you.
- 13532 Posts
- 106 Topics
- 309 Solutions
Select card.
Enter ccv code and hit submit
Wait while it goes through motions.
Then watch it fail.
Guaranteed result, never.
- 23059 Posts
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@Anonymous As we can see you are an O2 employee, may we ask what you do within the company? Are you in a position to help @viridis get this issue resolved?
- 13532 Posts
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I'm not sure, I believe something was done in feb that allowed me to pay for about a week, then after then it failed again
- 13532 Posts
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- 309 Solutions
And tbh apart from a literal handful of O2 staff (erm you, Toby and jake) no one has been interested in looking into this.
I asked in January to speak to a manager and was told " the manager doesn't see a need to speak to you as it's not our problem, we also won't escalate this as we have clearly been told that your bank is at fault not o2" this was after I had spoke to a manager at TSB's card payments and fraud team who had told me there were no requests for payment from O2 since December.
I asked in January to speak to a manager and was told " the manager doesn't see a need to speak to you as it's not our problem, we also won't escalate this as we have clearly been told that your bank is at fault not o2" this was after I had spoke to a manager at TSB's card payments and fraud team who had told me there were no requests for payment from O2 since December.
- 5063 Posts
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- 12 Solutions
- 5063 Posts
- 113 Topics
- 12 Solutions
