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Card payment system, Half a year on...

viridis
Level 56: Guvnor
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When?
When will this failed system be fixed and prevent any more innocent customers getting a screwed up credit history?
It's been half a year since O2 "modernised" the payment system, and excluding one week period two months ago, it has been a total failure.
Why do O2 staff still insist the problem is the customers end?, either bank problems or insinuating that the customer doesn't have enough in their accounts (I say accounts because multiple bank cards still fail).
I have personally wasted hour after hour desperately trying to pay, calling and sometimes having success but mostly not.
I am sick of it, and I'm sick of this level of customer neglect.
I have tried to pay using:
Visa debit TSB
Visa debit Halifax
Visa electron Halifax
Visa debit nationwide
Mastercard debit
Mastercard credit
All fail and enough is enough
I am not prepared to spend cumulative hours waiting on hold for a 60/40 against chance that a payment will go through, nor can I justify making a bacs payment like one poor customer, for O2 to then apply it incorrectly to a single account.
I leave for a holiday next week, and I fully expect O2 to proper shaft me whilst I am away on 2 of my accounts.
Half a year is disgusting and can only be described as negligence to offer an advertised service.
Either O2 accept cards or not!
They have had long enough now to make up their mind.
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Toby
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Hi @viridis, I'll ask the rest of the team to re-look at your case now.

 

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jonsie
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Did You Know? 

Under the ancient Code of Hammurabi, if conspirators met in a tavern and were not captured and delivered to the court, then the tavern-keeper would be put to death.

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Beenherebefore
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That's all very well....but they didn't have mobile phones in Mesopotamia in 1754BC
"My life is a facsimile of a sham"
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jonsie
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viridis
Level 56: Guvnor
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And O2 too
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jonsie
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Beenherebefore
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Do we know O2's bank details i.e sort code, account name, account number ?
"My life is a facsimile of a sham"
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Cleoriff
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@Beenherebefore wrote:
Do we know O2's bank details i.e sort code, account name, account number ?
  • Bank: HSBC
  • Sort code: 40-02-50
  • Account number: 11245163

Veritas Numquam Perit

Girl in a jacket
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Beenherebefore
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@Cleoriff wrote:

@Beenherebefore wrote:
Do we know O2's bank details i.e sort code, account name, account number ?
  • Bank: HSBC
  • Sort code: 40-02-50
  • Account number: 11245163

@viridis   Online bank transfer with as little information as possible is recommended.

"My life is a facsimile of a sham"
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jonsie
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