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Cannot change tariff!

Anonymous
Not applicable

Hi,

 

I have a brand new SIM card on the International SIM tariff. I have never topped it up. I want to change to the £15 Big Bundle tariff but I keep getting an error message whether I try to do it online via My O2, via 2202, or by texting 15BUNDLE to 21300.

 

What am I doing wrong? I do not have any credit, so cannot call customer services.

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MI5
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No, it won't change until your anniversary date unless you call cs and ask them to change it immediately.
You will only get the allowances for the tariff you choose.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
Not applicable

You can call CS from a landline or try live chat again

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MI5
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Probably cause you need to top it up first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 16
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Anonymous
Not applicable

Top up using a voucher on the first time 

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Martin-O2
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Welcome to the forums @Anonymous Please let us know once you have got this issue sorted. 

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Message 5 of 16
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Anonymous
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But if I top it up with £15, will I be able to change tariff and immediately convert my credit to the £15 bundle, or will I have to wait until the next anniversary date?
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jonsie
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You will be debited the £15 straight away for your allowances but if you call customer service they may change you over but it's in the lap of the gods.............

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Anonymous
Not applicable

@jonsie wrote:

You will be debited the £15 straight away for your allowances but if you call customer service they may change you over but it's in the lap of the gods.............


Thanks. So just to be clear then:

 

  1. I am on the International SIM tariff. Once I top up £15, I will be given 3000 O2 minutes, 3000 O2 texts and 100MB of data.
  2. I immediately text 15BUNDLE to 21300 (or do it via 2202). My £15 immediately disappears and is replaced by the £15 Big Bundle.

Is that correct? What will happen to the free O2 minutes/100MB?

The thing that worries me most is:

  

If you are part way through your current tariff month, your request to switch to a new tariff will take effect on your next renewal date.

http://www.o2.co.uk/help/pay-and-go/big-bundles


 

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MI5
Level 94: Supreme
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Registered:
No, it won't change until your anniversary date unless you call cs and ask them to change it immediately.
You will only get the allowances for the tariff you choose.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 16
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Anonymous
Not applicable

Thanks. I was able to change the tariff pre-top-up via Live Chat.

Message 10 of 16
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