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Level 1: Joiner
Posts: 2
Registered: ‎16-09-2012
Accepted Solution

Cancel Contract

I want to cancel my phone contract, as I have left UK now(not able to call or write to O2). How to do that? By the way, my contract will end next month, will it stops automatically?

Posts: 24,759
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: Cancel Contract

No, it becomes a 30 day rolling contract until you give 30 days notice to cancel.

 

You can use Chat or phone in, see "Contact us" at the bottom of the page.

Please support the Disasters Emergency Committee: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 -Nexus 4 Android 5.02
Level 1: Joiner
Posts: 2
Registered: ‎16-09-2012

Re: Cancel Contract

So the only thing I can do is calling O2? To be honest, I don't want to waste money as international call is not cheap. Can you provided me a email that I can contact to?
Posts: 24,759
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: Cancel Contract

It's free did you not read it:

 

From Abroad+44 844 809 0200Free from a Pay Monthly mobile†
Please support the Disasters Emergency Committee: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 -Nexus 4 Android 5.02
Level 1: Joiner
Posts: 4
Registered: ‎16-09-2012

Re: Cancel Contract

PleasePlease can you provide email, also want to cancel contract and don't have access to free phone. Thanks x

Posts: 32,356
Topics: 280
Solutions: 3,374
Registered: ‎04-04-2012

Re: Cancel Contract

Click on contact us at the bottom of every page and wait for live chat to start up.
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Posts: 28,860
Topics: 236
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Registered: ‎04-01-2009

Re: Cancel Contract

[ Edited ]

You can use the email link in my signature just below.

 

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Level 2: Apprentice
Posts: 10
Registered: ‎16-11-2012

Re: Cancel Contract

Hi I am in Mexico and need to cancel my contract as it runs out next month. I have tried all the numbers several times from my Mexican sim and my o2 sim and they all say "your call cannot be connected at this time, please try again later." My mum has been into o2 and they said I have to cancel it myself but I can't contact o2!! They told me to use the chat function but I can't find chat anywhere on the website - how do I find it and speak to someone?? Many thanks, Jodie

Level 2: Apprentice
Posts: 10
Registered: ‎16-11-2012

Re: Cancel Contract

Ah it's okay I've just found the link on another thread. Don't know why it wasn't popping up for me

Posts: 24,759
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: Cancel Contract

All the methods are in "Contact us" bottom of the page, except email which is here:

 

https://www.o2.co.uk/apps/help/help

Please support the Disasters Emergency Committee: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 -Nexus 4 Android 5.02