cancel
Showing results for 
Search instead for 
Did you mean: 

Can't remember payment details?

Anonymous
Not applicable

I appreciate this sounds a bit ridiculous, but I cannot access the change payment details section of my o2. My phone used to be paid for by my mum but I want to change the payment to my bank account, but now between us we can't remember either the security pin or the account she used to pay for my phone. 

 

Is there any other way of accessing this section without this information? Thank you!

Message 1 of 3
701 Views
1 ACCEPTED SOLUTION

Accepted Solutions

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Not online there isn't, you'll need to speak to O2 and you will still need to answer security questions.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

View solution in original post

Message 2 of 3
698 Views
2 REPLIES 2

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Not online there isn't, you'll need to speak to O2 and you will still need to answer security questions.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 3
699 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Can your mum not check her accounts to see which one the monthly payment to O2 comes out of? Other than that, as perksie says, you will have to call 202 free from your mobile.

Message 3 of 3
695 Views