O2 Community

Get help, share tips and chat

Reply
Level 1: Joiner
Posts: 1
Registered: ‎06-02-2013
Accepted Solution

Can't Top Up

I bought 2 mobile phones this week on Pay & Go as I wanted to move to O2. I activated my wife's no problem & put £10 on her account by means of my credit card. When I tried to activate my own the system won't accept my card. I have been on to the card company who say no demand was made by O2. My question is do I have to wait a few days between topping up?

Posts: 32,356
Topics: 280
Solutions: 3,374
Registered: ‎04-04-2012

Re: Can't Top Up

No, you don't have to wait. Maybe it thinks the card is linked to your wife's phone so won't allow it?? You can use a cashpoint or top up voucher though in the meantime.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.

nil desperandum

Posts: 27,372
Registered: ‎17-04-2012

Re: Can't Top Up

Some banks allow topping via Internet banking or also via an app.

Posts: 28,860
Topics: 236
Solutions: 2,073
Registered: ‎04-01-2009

Re: Can't Top Up

You are normally allowed to use one card to top up 2 mobile numbers. If you have ever topped up another O2 phone via your card then you would have to derigister that with customer service. Most banks now allow you to top up mobiles within their own banking apps or their online banking website.

O2 Apps | O2 Open | O2 Status | Lengthen RingTime | O2 Travel | O2 Help Guides | TU Go | Unlock Phone | Insurance
thailand flag photo: Thailand! Flag-Thailand_zps1d36cf44.gif
Samsung Note 4, Samsung Note 2, Samsung S3, Nexus 7 2013
O2 Community | Forum authority badge