O2 Community

Get help, share tips and chat

Reply
Level 1: Joiner
Posts: 1
Registered: ‎06-02-2013
Accepted Solution

Can't Top Up

I bought 2 mobile phones this week on Pay & Go as I wanted to move to O2. I activated my wife's no problem & put £10 on her account by means of my credit card. When I tried to activate my own the system won't accept my card. I have been on to the card company who say no demand was made by O2. My question is do I have to wait a few days between topping up?

Posts: 49,605
Topics: 337
Solutions: 4,648
Registered: ‎04-04-2012

Re: Can't Top Up

No, you don't have to wait. Maybe it thinks the card is linked to your wife's phone so won't allow it?? You can use a cashpoint or top up voucher though in the meantime.
Currently using:
Xperia Z5

nil desperandum


Posts: 27,372
Registered: ‎17-04-2012

Re: Can't Top Up

Some banks allow topping via Internet banking or also via an app.

Posts: 44,471
Topics: 387
Solutions: 2,536
Registered: ‎04-01-2009

Re: Can't Top Up

You are normally allowed to use one card to top up 2 mobile numbers. If you have ever topped up another O2 phone via your card then you would have to derigister that with customer service. Most banks now allow you to top up mobiles within their own banking apps or their online banking website.