Pay Monthly and Pay & Go

[iain]

HI THERE are us 02 customers going to be compensated for this ??????

[Dizzybinkie]

I hope so ive had no signal all afternoon, what are we paying for?

[iain]

WELL hopefully as paying for a service that's not being provided. Hope no one has to try and phone emergency services

[troybraz]

I really hope so, seems I have already missed 1 important call

[Ta]

My guess is that if it goes on for a good part of a day they will deduct a thirtieth of the charge from your next month as a good-will gesture. Their T&Cs mean they don't have to give anything

[iain]

THE way I see it is they have broke the contract to provided a service.

[Avneesh]

cmon guys . its bull**bleep** services. we need to be compensated for this.. i want one full year contract freee.

[iceburnmarko]

afaird if they have no service than you can claim not to pay your line rental, no matter what it say on T&C there been court cases over that matter. But can one claim say £500 for loss of business due to not being able to get a phone call, that is something else..

[sheepdog Level 19: Quirky]

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iceburnmarko wrote:
afaird if they have no service than you can claim not to pay your line rental, no matter what it say on T&C there been court cases over that matter. But can one claim say £500 for loss of business due to not being able to get a phone call, that is something else..

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As a consumer your rights to compensation are probably zero. If you're running a business on a consumer tariff then its really tough. If you have a service agreement in place with o2 (or other networks) specifically detailing financial compensation in the event of a fault then you may be able to claim. As for proving you've lost business then good luck in going to court.

[perksie Level 58: Overseer]

Sheepdog is right, this is from the service agreement:

"2.2 The Service isn’t fault-free; a range of different geographic, atmospheric or other conditions or circumstances beyond our control can impair it. For instance, coverage is affected by things like the thickness of the walls of the building you’re in. It might also depend on how many people near you are trying to use the Service at the same time. For more information about the things that affect coverage, please look at the dedicated Network pages of our Website. You’re entitled to the quality of service generally given by a competent mobile telecommunications service provider, using its reasonable skill and care."