on 11-07-2012 19:52
on 11-07-2012 20:51
on 11-07-2012 21:04
As a consumer your rights to compensation are probably zero. If you're running a business on a consumer tariff then its really tough. If you have a service agreement in place with o2 (or other networks) specifically detailing financial compensation in the event of a fault then you may be able to claim. As for proving you've lost business then good luck in going to court.
afaird if they have no service than you can claim not to pay your line rental, no matter what it say on T&C there been court cases over that matter. But can one claim say £500 for loss of business due to not being able to get a phone call, that is something else..
on 11-07-2012 21:19
Sheepdog is right, this is from the service agreement:
"2.2 The Service isn’t fault-free; a range of different geographic, atmospheric or other conditions or circumstances beyond our control can impair it. For instance, coverage is affected by things like the thickness of the walls of the building you’re in. It might also depend on how many people near you are trying to use the Service at the same time. For more information about the things that affect coverage, please look at the dedicated Network pages of our Website. You’re entitled to the quality of service generally given by a competent mobile telecommunications service provider, using its reasonable skill and care."